Frequently asked questions.
Everything you need to know about working with us. Can't find the answer here? Get in touch →
General
Do you only work on Shopify?
Yes. Shopify and Shopify Plus are all we do. That focus is why our builds ship faster and scale further than generalist agencies.
Do you build custom apps or just themes?
Both. We build private and public Shopify apps, checkout extensions, and custom Functions alongside our theme work.
What size teams do you work with?
We work with DTC brands from $1M to $100M+ in revenue. Whether you're a founder-led operation or a scaling enterprise, the process is the same.
Process & Timeline
How do engagements work?
Fixed-scope projects for builds and migrations, monthly retainers for ongoing development and CRO. We'll recommend what fits your stage.
What does a typical timeline look like?
A custom theme build usually runs 6–10 weeks. Plus-grade headless or migration projects run 10–16 weeks. We commit to dates in writing.
What happens after launch?
Most clients move to a monthly retainer for ongoing development, A/B testing, and performance monitoring. We stay in your Slack.
Migrations
Can you migrate my store from Magento / WooCommerce / BigCommerce?
Absolutely. Migrations are one of our core services — products, customers, orders, SEO redirects and URL structure preserved end-to-end.
Will I lose my SEO rankings during a migration?
Not if done correctly. We map every URL, set up 301 redirects, preserve structured data, and monitor Search Console for 90 days post-launch.
Technical
Do you support headless / Hydrogen builds?
Yes. We build with Hydrogen (Shopify's React framework), Next.js, and Remix depending on the use case. Headless is ideal for content-heavy storefronts that need full design control.
What about Shopify Plus features like Checkout Extensibility?
Core to what we do. Checkout UI extensions, Shopify Functions (discounts, shipping, payment customization), and the new checkout branding API.
How do you handle performance optimization?
We target LCP under 1.8s, CLS under 0.05, and INP under 200ms. The work includes image optimization, critical CSS inlining, script deferral, and app load audits.
Pricing
How much does a custom Shopify theme cost?
Custom theme builds start at $15,000 for a standard storefront. Shopify Plus builds with headless architecture or complex integrations typically range from $30,000–$80,000. We'll scope it precisely after a discovery call.
Do you offer monthly retainers?
Yes. Retainers start at $3,000/month and include a set number of development hours, priority Slack access, and proactive performance monitoring.
Still have questions?
We reply to every inquiry within one business day.
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